We were waiting to board the plane and it got canceled. Not Verified | What a horrible experience. If I could rate this plane line a 0 I would. I am completely in awe of the situation and have no words. We had reservations to go to and have been saving up and everything got ruined. Please save your money spend the few extra dollars and go to a better airline. This was honestly a total disaster and a huge waste of time. Then when I tried calling customer service nobody answered. When our flight isn’t for the next four days that they had available. They gave us a voucher through email for 50$ which expires tomorrow. So they basically robbed us of our money. Also when she rebooked us she only gave us a trip to get there and no plane ride to come back when we originally paid for round trip to go there and to come back. The person helping us rebooked our flight but didn’t tell us that we wouldn’t get a refund if we needed to reschedule she said she could do nothing for us and we had to call customer service. They could not accommodate us for a flight until 4 days later.
Had to wait in a 4 hour line and couldn’t even tell me why they canceled the flight. Had a flight scheduled and canceled our flight a couple of hours before departure time. ✅ Trip Verified | Absolutely terrible service. This is the first review I ever done in my life but honestly the money that you save is not worth at all. Then referred me to the supervisor for a refund which it took 2 hours and I was left in the limbo with no other option to either get in another flight or a hotel for that night. First the counter lady just told me “hey just flight was move for tomorrow, you have to come back tomorrow” of course I explained to her that I didn’t live in that location I will need a hotel or something to stay but she refuse to help with a very poor attitude. When I get to the airport realized my flight was canceled and that’s when the problem started. Now once it was the day for my flight back home the day before they canceled the flight with no reason and sent me the info the night before which I didn’t see it because the flight was pretty early. At the beginning I made a mistake with the original reservation and called customer service and even though costed me a lot of money the issues was resolved. No sense in inconveniencing a truckload of people over $6 I guess.Not Verified | The overall service is terrible specially at the airport.
If the line is long, I'll just take the loss. I'm going to keep calling customer service until I have to leave for the airport.' If there aren't alot of people behind me, I will raise hell until something is done. I asked to be forwarded to someone who could fix the glitch, and HE HUNG UP ON ME! How rude! I did get his name and will be filing a complaint. I politely asked for them to waive my baggage fee, as it is not fair that I am attempting to use a service they advertise, and he refused. He went to check again, and said that there was a glitch in the system not letting me pay for my bags. I explained to him that I would at least like to pre-pay my bags, and he said I should be able to.OBVIOUSLY NOT IF I'M CALLING YOU TO SAY THAT I CAN'T. He told me I had been pre-selected to not be able to check in online and I must use the check in counter at the airport.
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